Frequently Asked Questions

Your credit card is not billed until the mechanic has performed all the services. However, a valid credit card is required to hold your appointment and to verify that the appointment request is legitimate. We use bank-level security and all your data is passed over a secured 256-bit encrypted connection.

We request that you cancel your appointment more than 24 hours prior to your appointment start time. If you have to cancel less than 24 hours before your appointment, you will be charged an Rs.199. If a cancellation fee is charged, You can cancel your appointment using your online account or by calling us at 9830180807.

We request that you reschedule your appointment more than 48 hours prior to your appointment start time. If you have to reschedule with less than 48 hours before your appointment, you will be charged a Rs.99. You can reschedule your appointment through your online account or by calling us at 9830180807

You can reschedule your appointment using your online account, mobile app, or by calling us at 9830180807

You can book an appointment online by selecting your location, car, and services. You will see the breakdown of labor fees and parts costs. You will also see the list of available times.

You can choose the same mechanic if you have used the service before. If you are a new customer, we assign you a mechanic who is qualified to work on your car.

We have mechanics available 24x7. Within 15 to 20 minutes. You can see the mechanics' availability after you request a quote.

Please remember to allow 30 minutes for your mechanic to arrive. If you have not heard from Motoserv by your appointment time, please make a call at 9830180807 and we will work to resolve the issue. If you need to reschedule, we will take care of this for you as well.