Frequently Asked Questions

We do not charge for our services based on time. We give you a fair and transparent labor price quote, and you pay the same price whether it takes less or more time for the mechanic to complete the service. We calculate the price based on an estimated time and we apply a labor rate that varies by the city - it can be anywhere between Rs 399 to 5k depending on services.

No. We don’t charge a drive fee or convenience fee.

Our mechanics do not expect a tip of any kind. Instead of leaving a tip, please recommend the mechanic to all your friends. You may also want to write a review on their profile and rate us on help.

We charge a diagnostic fee to come to you and diagnose your car. This fee covers the inspection and diagnostic time and the cost of driving to you. The fee varies from Rs 499.

You may have seen coupons or promotion codes on sites other than Motoserv. These external sites may give you false information, because although Motoserv does give discounts on occasions, such as on Sunday or Monday, to access these discounts you must be on our email list, or follow us on Facebook or Twitter. Learn about Motoserv coupons and discounts.

All of our pricing is determined by our Fair Price Calculator, which is based on decades' worth of car repair information and the industry-standard labor guide. Our parts pricing is based directly on our wholesalers' prices. Our online pricing system is fair and impartial; we give you a transparent price.

For smaller services , the cost may be slightly higher than local shops because mechanics must earn a minimum amount to justify the cost of traveling to you. If you value your time, the convenience of a mechanic coming to you may easily justify spending a little more than local shops on those smaller services. And of course, you will always get a fair and transparent price before you book a service.

It's free to cancel more than 24 hours before your appointment. If you cancel within 24 hours of an appointment you will be charged Rs199.

If our mechanic finds your car does not need all the services you requested, we will remove those unneeded services and lower your bill, right on the spot. If your car needs additional repair services, our mechanic will provide you with an itemized list of what you need. You can decide to accept or decline those additional services.

If your car has a problem, you can book a mechanic to perform a diagnostic. A mechanic will come to your location and inspect your car. Sometimes the only way to prove that a part is defective is to replace it and recheck the car.